Our Terms & Conditions


Registered Company Information
Registered Company: Famille Summerbelle Limited

Registered in England & Wales

Registered Company Number: 6505039
VAT Number: GB101209676


Definitions

In these conditions the following terms shall have the following meaning: "The Company" means Famille Summerbelle Limited. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payment

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method at dispatch of the product. We use Paypoint’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order.

Delivery Time

When we have the items of your order in stock it is dispatched quickly. In the UK we use Royal Mail or a courier, for exports we use Royal Mail Airsure unless a courier is requested. We send you an email when your order has been dispatched.

On average:
UK customers - Orders should be with you within 2 - 4 working days after dispatch.
European customers - Orders should be with you within 5 – 15 working days after dispatch.
Rest of World customers - Orders should be with you within 10 - 20 working days after dispatch.

Notice

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Stock

Items ordered that are in stock should be dispatched within 24 hours of the order being placed.

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Famille Summerbelle within seven working days of delivery. Famille Summerbelle shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Famille Summerbelle, promptly return any of the goods subject to any claim and any packing materials securely packaged to Famille Summerbelle for examination.

Liability

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Famille Summerbelle shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
If the Customer establishes that any of the goods are defective Famille Summerbelle shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
In no circumstances shall the liability of Famille Summerbelle to the Customer under this condition exceed the invoice value of the goods.

Returns

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Famille Summerbelle we offer a 30 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Product Specifications

Famille Summerbelle reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.