DELIVERY

UK deliveries ( Up to 4 working days)

Our standard delivery charge is £6 within the UK.

Once you place your order and the payment has been cleared your goods will be despatched within 1 to 2 days.
If the delivery time is a bit longer or if an item is momentarily out of stock we will inform you straight away by email.

Your order will be sent first class recorded delivery, so a signature will be required when you receive your parcel. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.

Delivery time should take between 2-5 working days.

Overseas orders

For overseas deliveries please send an email to julie@famillesummerbelle.com to get a delivery quote and an estimated delivery time.

All orders are processed in British Pounds Sterling.

Overseas deliveries are subject to local import duties and taxes which are payable upon receipt. Unfortunately, as we can’t control these charges, any extra cost will need to be covered by the customer.

All the prices on our website are in British Pounds Sterling and are inclusive of VAT.

If your order is being delivered to a country within the European Union then your bill will include VAT.

If your order is being delivered outside the European Union then you will not be charged VAT, but you will need to pay your country's customs fees and import duties when you receive your package.

Delivery charges will be applied dependent on the size of order.

We use 99% recyclable packaging.

RETURNS

We are very proud of the products we make. We believe in quality and beautiful products. However we will really not be happy until you are.

Famille Summerbelle is happy to offer a full refund or exchange if you are not entirely satisfied with your product.
Please return the item unused and in its original packaging within 14 days of receipt. Ask for a proof of postage from the Post Office as we cannot be held responsible for anything that gets lost or damage in transit.
Delivery charge and returned postage will only be refunded if an item is faulty.
Please also let us know why you are returning your products.

We are unable to offer you a refund or exchange on made-to-order products (like the wallpaper) unless they are faulty.

PAYMENT

All our payments are processed through Paypal and we accept all major debit and credit cards. Paypal is a very secure and trusted online payment processor. For further info on Paypal please visit their website: www.paypal.co.uk

If you prefer to pay us by cheque, please place your order by sending an email to  julie@famillesummerbelle.com and make your cheque payable to Famille Summerbelle Limited.
Post to:
Famille Summerbelle Ltd, 201 The School House, Pages Walk, London SE1 4HG